Access to the protected area
Please fill in the form to obtain access to your personal area in the service portal. There you will find your support cases and the test records for your devices. Once it is set up, you will receive an invitation by email that lets you set your password and log in.
Cookies that are strictly necessary keep this site working and are always on. For anything else we need your permission. You can change your mind at any time. Read our cookie policy
Pick the purposes you agree to. Nothing optional runs until you save.
Needed for the site to work: signing in, keeping your cart, remembering your language and recording the cookie choice you make here. These cannot be switched off.
| Name | Provider | Purpose | Retention |
|---|---|---|---|
_GRECAPTCHA |
Google Ireland Limited | Set by reCAPTCHA when a form is protected against automated abuse, to tell a person from a script. | 6 months |
cids |
This website | Remembers which company's data you are working in, on multi-company sites. | 1 year |
color_scheme |
This website | Holds whether the interface is drawn light or dark. | 1 year |
current_action |
This website | Remembers which screen you had open, so a reload puts you back where you were. | Session |
current_lang |
This website | Remembers the language the screen you had open was shown in. | Session |
current_state |
This website | Remembers the state of the screen you had open, such as filters. | Session |
frontend_lang |
This website | Remembers the language you chose so pages are served in it. | 1 year |
legacy_multi_tab |
This website | A shared scratchpad your open tabs read, holding things like the last notification each of them has seen. | Until the browser storage is cleared |
menu_id |
This website | Remembers which menu you were in. | Session |
muk_cookie_consent |
This website | Stores the cookie choice you made here, so you are not asked again on every page. | 6 to 24 months, depending on your region |
multi_tab_service |
This website | Elects one of your open tabs to hold the connection that delivers live updates, so the others do not each open one of their own. | Until the browser storage is cleared |
presence.focus |
This website | Records when this tab was last active, so messages reach a window you are actually using and an idle session can be timed out. | Until the browser storage is cleared |
session_id |
This website | Identifies your browsing session so the server can keep you signed in and keep your basket. | 7 days of inactivity |
survey_<token> |
This website | Remembers the survey you are part way through, so closing the tab does not lose your answers. | 24 hours |
tz |
This website | Holds your time zone so dates and times are shown correctly. | Session |
web.lastConnectedUser |
This website | Remembers who signed in last, so the sign-in screen can offer that account again instead of an empty form. | Until the browser storage is cleared |
webclient_menus |
This website | Stores a copy of the menu so screens open without fetching it again. | Until the menu changes |
website_cookies_bar |
This website | Mirrors your choice for parts of Odoo that read the built-in consent cookie. | 6 to 24 months, depending on your region |
website_sale_cart_quantity |
This website | Holds how many items your basket contains, so the header count is right before the page has finished loading. | Session |
Remember choices you make so the site can behave the way you prefer, such as a chat widget or an embedded map. Refusing these keeps the site working, with fewer conveniences.
| Name | Provider | Purpose | Retention |
|---|---|---|---|
appointment |
This website | Remembers what you already typed into a booking form and which upcoming appointment notice you dismissed. | Until the browser storage is cleared |
im_livechat |
This website | Keeps a live chat going: which conversation is yours, who you spoke to last and whether the window was already offered to you. | Up to 7 days |
pwaService.installationState |
This website | Remembers whether you were already offered to install this site as an app, so the offer is not repeated once you have answered it. | Until the browser storage is cleared |
Help us understand how the site is used, by collecting visit and interaction data. This is used to improve the site, not to advertise to you.
| Name | Provider | Purpose | Retention |
|---|---|---|---|
_ga |
Google Ireland Limited | Distinguishes visitors for Google Analytics reporting. | 2 years |
_gid |
Google Ireland Limited | Distinguishes visitors for Google Analytics reporting. | 24 hours |
Used to measure advertising and to show you relevant adverts on this and other sites. This is the category that involves sharing data with advertising partners.
| Name | Provider | Purpose | Retention |
|---|---|---|---|
VISITOR_INFO1_LIVE |
Google Ireland Limited | Estimates your bandwidth on pages with an embedded YouTube video, and is used for advertising. | 6 months |
YSC |
Google Ireland Limited | Records a unique identifier for your session to count video views. | Session |
bcookie |
LinkedIn Ireland Unlimited Company | Identifies your browser for LinkedIn advertising and analytics. | 1 year |
forum_welcome_message |
This website | Remembers that you closed the welcome message on the forum, so it is not shown to you again. | 1 year |
fr |
Meta Platforms Ireland Limited | Used by Meta to deliver and measure advertising. | 3 months |
odoo_utm_campaign |
This website | Remembers which campaign brought you here, so a later enquiry can be attributed to it. | 31 days |
odoo_utm_medium |
This website | Remembers which medium brought you here, for campaign attribution. | 31 days |
odoo_utm_source |
This website | Remembers which source brought you here, for campaign attribution. | 31 days |
rule_ids |
This website | Records which lead-generation rules have already fired for you, so the same rule does not report your visit twice. | Session |
social_push_notifications |
This website | Holds the push-notification setup for this browser and when you were last asked to allow notifications. | Until the browser storage is cleared |
vuid |
Vimeo.com, Inc. | Records which videos you have watched, in Vimeo's analytics. | 2 years |