Support & service
We are happy to help
Do you have a question about a device or a fault? Do you need a metrological inspection for your audiometers?
We are at your side with advice and support — quickly, competently and personally.
OUR SERVICE
Your device in top form — always
We offer you a comprehensive range of services. In the service portal you can transparently follow the progress of your repairs and view important documents at any time.
Repair & maintenance
A fault on a device or an accessory? Our service team takes care of it quickly and reliably. Follow the progress of your repair transparently in the service portal, at any time and from anywhere.
Metrological inspection
The German Medical Devices Operator Ordinance requires regular metrological inspections for many medical devices. We carry them out both on site with you and by mail-in, and document the results in a legally compliant way for your files.
Technical support
Questions about operation, configuration or software? Our technical team is available by phone, email or online appointment – quickly and competently.
Repair & maintenance
A fault on a device or an accessory? Our service team takes care of it quickly and reliably. Follow the progress of your repair transparently in the service portal, at any time and from anywhere.
Metrological inspection
The German Medical Devices Operator Ordinance requires regular metrological inspections for many medical devices. We carry them out both on site with you and by mail-in, and document the results in a legally compliant way for your files.
Technical support
Questions about operation, configuration or software? Our technical team is available by phone, email or online appointment – quickly and competently.
01
Open the service portal
Log in to the service portal or create a new ticket — quickly and easily.
02
Describe the problem
Describe the problem and attach photos or documents if needed.
03
Send in the device
Our team will get in touch and arrange the shipment or an on-site appointment.
04
Follow the progress
Follow the status of your repair transparently in the service portal — at any time and from anywhere.
Help for self-help
Solve smaller problems yourself
Many of our customers can fix smaller difficulties with their devices themselves. Our knowledge base contains short instructions that let you master many a challenge in no time.
Go to the knowledge base →
Help for self-help
Solve smaller problems yourself
Many of our customers can fix smaller difficulties with their devices themselves. Our knowledge base contains short instructions that let you master many a challenge in no time.
Go to the knowledge base →