Skip to content

Remote maintenance on a Mac

macOS asks for two permissions the first time. Only you can grant them – it takes about 3 minutes.

Step 1 – Start the session

Click on „Start remote maintenance", confirm, then download and open the file.

Start remote maintenance

Step 2 – Allow the permissions

A Zoho Assist window appears. Follow the instructions in it, then System Settings will open.

  • Click the switch next to „Zoho Assist" until it turns blue.
  • Do this twice: once under Screen & System Audio Recording and once under Accessibility.
  • If your Mac password is requested, enter it.

Message „Quit & Reopen Zoho Assist"? Just confirm – the session continues.

Screen and System Audio Recording
Screen & System Audio Recording
Accessibility
Accessibility

No Zoho Assist window appeared?

You can open the settings yourself:

  1. Top left, click the Apple logo, then „System Settings".
  2. In the left column, click „Privacy & Security".
  3. Scroll down on the right and click „Screen & System Audio Recording" (on older Macs it is called „Screen Recording").
  4. Find „Zoho Assist" in the list and click the switch next to it so it turns blue. Enter your password if asked.
  5. Go back with the arrow at the top left, click „Accessibility" and turn the switch next to „Zoho Assist" blue there as well.

Still stuck?

Book an appointment and we will go through it together on the phone.

Book an appointment Back to the support portal